Member Services

  • 800-987-7767 (711/TDD)

Call Tree Options

Option 1 New Medical ID Cards, Select or Change Primary Care Provider

  • 8 a.m to 5 p.m., Mon.- Fri.

Option 2 Online Application and Renewals Questions and Assistance

  • 8 a.m to 5 p.m., Mon.- Fri.

Option 3 PIN Number Resets for Online Applications

  • 8 a.m to 5 p.m., Mon. – Fri.

Option 4 Behavioral Health

  • 8 a.m to 5 p.m., Mon. – Fri.

Option 5 Pharmacy Help Desk

  • 8 a.m to 5 p.m, Mon. – Fri.

Option 6 Other SoonerCare Questions

  • 8 a.m to 5 p.m, Mon. – Fri.

Option 7 Patient Advice Line

  • 5 p.m - 8 a.m, Mon - Fri. 24 hrs. Sat., Sun. & Holidays

Other Call Tree Options

  • (800) 522-0310 Toll Free 
  • (405) 522-7171 Oklahoma City Area    
  • (405) 522-7179 TDD/TTY

Additional OHCA Contacts

SoonerRide Reservation Line - non-emergency transportation

  • (877) 404-4500 Toll Free

Behavioral Health - help locating area mental health services

  • (800) 652-2010 Toll Free

Dental Care

  • (405) 522-7401

Child Health and Immunizations

  • (405) 522-7188

Other Important Contacts

Child Abuse Hotline

  • (800) 522-3511 Toll Free

Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS)

  • (405) 522-3908

Poison Control Center

  • (405) 271-5454 (800) 222-1222 Toll Free