Member Services

• (800) 987-7767   
• (800) 757-5979 (TDD)

Call Tree Options

Option 1 Patient Advice Line

• 5 p.m - 8 a.m, Mon - Fri. 24 hrs. Sat., Sun. & Holidays

Option 2 Medical ID Cards

• 8 a.m to 5 p.m., Mon.- Fri.

Option 3 Select or change PCP

• 8 a.m to 5 p.m., Mon. – Fri.

Option 4 SoonerCare Application or Enrollment packet

• 8 a.m to 5 p.m., Mon. – Fri.

Option 5 Behavioral Health

• 8 a.m to 5 p.m, Mon. – Fri.

Option 6 Other questions

• 8 a.m. to 5 p.m., Mon. – Fri. 24 hrs. Sat., Sun. & Holidays

Other Call Tree Options

• (800) 522-0310 Toll Free 
• (405) 522-7171 Oklahoma City Area    
• (405) 522-7179 TDD/TTY

Call Tree Options

Option 1 Eligibility Questions / OKDHS

• 8:30 a.m. - 4:30 p.m. M-F

Option 2 Claim Status

• 7:30 a.m. - 5:30 p.m. M-F

Option 3 SoonerCare Helpline

• 8 a.m. - 5 p.m. M-F

Option 4 Pharmacy Questions

• 8:30 a.m. - 7 p.m. M-F 9 a.m. - 5 p.m. Sat. 11 a.m. - 5 p.m. Sun.

Option 5 Enrollment Questions

• 8 a.m. - 5 p.m. M-F

Option 6 Patient Advice Line

• 5 p.m - 8 a.m, Mon - Fri. 24 hrs. Sat., Sun. & Holidays

Option 7 Spanish Assistance

• 8:30 a.m. - 4:30 p.m. M-F

Option 9 Repeat Options

Additional OHCA Contacts

SoonerRide - non-emergency transportation

• (877) 404-4500 Toll Free

Behavioral health - help locating area mental health services

• (800) 652-2010 Toll Free

Dental care

• (405) 522-7401

Child health and immunizations

• (405) 522-7188

Other Important Contacts

Child Abuse Hotline

• (800) 522-3511 Toll Free

Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS)

• (405) 522-3908

Poison Control Center

• (405) 271-5454 (800) 222-1222 Toll Free