Press Release

July 3, 2019

Media Contact:
Jo Stainsby, Director, Office of Public Information
Office: 405-522-7474 or Cell: 405-365-6454

Katelynn Burns, Sr. Public Information Representative
Office: 405-522-7266 or Cell: 405-397-6757


OHCA Changes Member Outreach Related to Undeliverable Mail

OKLAHOMA CITY – A rule being implemented by the Oklahoma Health Care Authority (OHCA) reminds SoonerCare (Oklahoma Medicaid) members to keep their home addresses up-to-date with the agency. Members who fail to do so, risk losing their SoonerCare eligibility after outreach efforts are made by the agency to locate a current address.

The agency’s board approved the rule at their May 21 board meeting and it was signed by Governor Kevin Stitt on June 28. The rule will bring the agency into compliance with guidance from its federal partner, the Centers for Medicare & Medicaid Services (CMS).

At their May meeting, board members directed OHCA staff to provide them with an operational process detailing steps the agency will take to contact members who need to update their addresses. That process was presented at the June 25 board meeting.

Aside from the agency’s outreach efforts through social media and provider education, notice will also be posted to the member’s online SoonerCare account.  Beginning this month the agency will begin an out-bound calling campaign after hours and on weekends to speak to members and update their address.

The agency is also educating providers, advocates, other state agencies and partners about the importance of an updated address and asking them to encourage members to update their address with SoonerCare.

Residing in Oklahoma is one of the eligibility criteria to qualify for SoonerCare. Returned mail indicates a potential change in circumstance with respect to residency. Therefore, if a member’s whereabouts are unknown and OHCA has made reasonable attempts to verify the member’s current address, OHCA will send a 30 day notice of discontinued eligibility to impacted members by mail and by email, if the agency has an email address on file.

If you are a SoonerCare member and have questions about these changes, please contact the SoonerCare Helpline at 800-987-7767 or visit




About the Oklahoma Health Care Authority
The Oklahoma Health Care Authority (OHCA) administers two health programs for the state. The first is SoonerCare, Oklahoma’s Medicaid program. SoonerCare works to improve the health of qualified Oklahomans by ensuring that medically necessary benefits and services are available. Qualifying Oklahomans include certain low-income children, seniors, the disabled, those being treated for breast or cervical cancer and those seeking family planning services. The second program OHCA operates is Insure Oklahoma, which assists qualifying adults and small business employees in obtaining health care coverage for themselves and their families. Currently, there are 805,273 Oklahomans enrolled in OHCA’s programs. The agency contracts with a network of 52,414 providers. For more information, visit or